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Frequently asked question

What is the process for purchasing a certified preowned Rolex from an authorised dealer?

Purchasing a certified pre-owned Rolex from an authorised dealer typically involves selecting a suitable watch, reviewing its condition and provenance, and completing authentication and certification checks before payment. The dealer then provides the relevant Rolex Certified Pre-Owned documentation, guarantees, and aftercare guidance, giving you a clear record of the watch’s status and purchase.

Purchasing a certified pre-owned Rolex from an authorised dealer is a documented process covering selection, provenance, inspection, authentication, certification, payment and aftercare. A participating Rolex Official Retailer assesses the watch against Rolex requirements, carries out any necessary work, and supplies the relevant Certified Pre-Owned documentation and guarantee before completing the sale.

After purchase, follow the recommended servicing and water-resistance guidance rather than treating certification as a substitute for ongoing maintenance. Arrange any adjustment, repair or valuation through a suitably qualified professional, and contact the authorised dealer if you need clarification about the guarantee or the watch’s documentation. A properly documented purchase gives you a reliable record of what was examined, what was supplied and what support remains available.

Before paying for a certified pre-owned Rolex, verify that the watch, invoice and Rolex Certified Pre-Owned documentation all describe the same timepiece. The reference and serial details should correspond, and the authorised dealer should explain what has been inspected, serviced or replaced.

  • Choose a suitable watch. Begin by deciding which model, reference, metal, dial configuration, bracelet and size meet your needs. The dealer should explain the watch’s specification, production period where known, visible condition, service history and any replacement components. Check that the reference and serial details shown on the watch correspond with the accompanying records.
  • Keep the records for future use. Store the invoice, Certified Pre-Owned documentation, guarantee details, service records and photographs securely. These records support future servicing, insurance, valuation or resale. If the bracelet has spare links or other accessories, keep them with the original paperwork.
  • Confirm the seller is participating in the official Rolex Certified Pre-Owned programme.
  • Check the model specification, condition and included accessories against the invoice.
  • Read the guarantee terms, start date and any exclusions before completing the purchase.
  • Keep the certification, invoice and service records securely for future servicing, insurance or valuation.

Discuss Your Certified Pre-Owned Rolex Purchase

Discuss your certified pre-owned Rolex requirements with our team to review suitable models, documentation, condition and aftercare before you commit to a purchase.

Speak to your personal jeweller

Every commission begins with a conversation. Arrange an appointment in the Birmingham Jewellery Quarter or talk it through by phone.